Frequently asked questions about TramitApp

TramitApp is cloud-based HR software, founded in 2016, for managing time and attendance, rotas, holidays and absences, payroll documents and staff records in one place. It is used by more than 3,000 companies and more than 150,000 people every day, from the browser or from their phone.

TramitApp is available in nine languages: Spanish, Mexican Spanish, English, French, Italian, Portuguese, Dutch, German and Catalan, so your team can use it in their own language, even if you work across several countries.

Yes: TramitApp Nano, the clocking in app built for SMEs, the self-employed and teams without an HR department. It costs from €3 per employee per month, billed annually. You sign up directly, upload your staff list and your employees clock in from the app, the web or WhatsApp. If it isn't right for you, ask to cancel within the first 7 days and we'll refund your money.

Yes. TramitApp's rota planner automatically assigns open shifts to qualified employees while respecting your working-time rules, such as the minimum rest between shifts, and flags which roles and dates are left without cover. You can also type your needs in plain language ("2 technicians on the morning shift, Monday to Friday") and the AI turns them into staffing requirements.

Employees request holiday or leave from their employee self-service portal, their manager approves it and the balance updates automatically. Holiday and absence policies are set up per site (calendar or working days, expiry, extra days for length of service), the shared calendar shows who is off, and TramitApp warns you if a request overlaps with sick leave or another absence.

Yes. With TramitApp's advanced electronic signature you send contracts, policies or any other document to one employee or hundreds, and they sign from their phone or computer. Every signed document carries a qualified timestamp and a certificate with its evidence (document fingerprint, date, IP address and device), and is stored in the document management software.

TramitApp specialises in the working time of teams that clock in and work shifts. Staff can clock in via WhatsApp, from the app with GPS or at a kiosk with a PIN, NFC card, QR code or facial recognition. The rota planner assigns shifts automatically while respecting your rules, such as the rest between shifts. And support is provided by real people who reply within minutes. For small businesses that only need clocking in there is TramitApp Nano, which you sign up for directly without a demo. The best way to compare it with other tools is to see it with your own case: book a demo.

With TramitApp staff clock in from their phone, from the browser, via WhatsApp or at a kiosk (a tablet at the workplace) with a PIN, NFC card, QR code or facial recognition. All clock-ins reach the same dashboard, whatever device was used.

Yes. With the app, every GPS clock-in records the location at the moment of clocking in, never continuously during the working day. You can set the locations staff are allowed to clock in from, with a radius in metres, or let people who move between sites or clients clock in from anywhere.

Yes. Remote staff clock in from the browser or their phone and mark the clock-in as remote working, so it goes into the same working time records as on-site work. You can also set up remote working policies by request or hybrid ones (a percentage of working time remote) and see each person's remote days.

Yes. TramitApp is ISO 27001 certified, encrypts data in transit and at rest, protects its network with a firewall and with denial-of-service (DDoS) protection, and undergoes ethical hacking by specialist firms. Access is protected with two-step verification, magic link or single sign-on (SSO), and the platform was designed by a technical team with experience in banking systems.

ISO/IEC 27001 is the international standard that defines how an organisation should manage information security: the legal, physical and technical controls that protect the data of customers, employees and partners. TramitApp's management system is certified to this standard. In addition to that audit, we regularly put the platform through ethical hacking by specialist firms and by some customers, and every server checks daily for new security patches and applies them.

Yes. TramitApp complies with the General Data Protection Regulation (GDPR) and also helps your company comply with it: each employee views and updates their personal data in their profile, and their acceptance of the privacy policy is recorded with date, time, device and IP address, in a report you can download.

In AWS and OVH data centres, certified to ISO 27001 and SOC 2 Type II, with monitored physical access and N+1 redundancy in power, cooling and network. The infrastructure is spread across three availability zones, with several instances of each server so that the failure of one component does not interrupt the service; the operations team monitors it 24 hours a day, 365 days a year, and if an incident could affect you, we let you know and keep you updated until it is resolved.

It depends on what fails. If the whole platform goes down, nobody can clock in through any channel until it is back: that is what availability measures, and TramitApp has maintained 99.99% uptime between 2022 and 2025, with 21 minutes of downtime in the whole of 2025. If only one channel fails, for example the web, staff can keep clocking in through the others (the phone, WhatsApp or a kiosk), because they all record to the same account.