Privacy Policy


At TRAMITAPP we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We are concerned about your privacy and we believe that we must be transparent about it.

Therefore, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter “GDPR”) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and the Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (hereinafter, “LSSI“), TRAMITAPP  informs the user that, as data controller, it will incorporate the personal data provided by users in an automated file.





Address: Calle Diego De Leon 5 6º DERECHA. 28006, Madrid (Madrid). España

Tax Number: B87620746


TRAMITAPP has appointed a Data Protection Officer within its organization. If you want to make a query regarding the processing of your personal data, you can contact him via email  




The following is an indication of the personal data that we may process on our website and the legal basis that justifies such data processing. 

Free Trial Form. To manage this form, data such as your name, email address, company name and actual employee numbers will be processed in addition to your telephone number, which is optional.

Commercial communications. In order to manage any commercial communication and/or newsletter subscription of our products and services, we will have to treat your email. 

Customer Support through instant messaging. In order to manage any kind of support in case of doubts related to the services we offer, we will process your data such as IP address, […….] as well as any other information you decide to communicate to us through the chat enabled.

Cookies browsing information. In case you accept the installation of cookies when browsing our website, we may treat the following personal data such as IP address, and other non-personal data such as the user of the agent, date and time you have accessed our services, internet browser you use and data on the operating system of the device. This information is further specified in our Cookie Policy.





The legal basis that justifies the processing of your data mentioned above is:

Consent of the data subjects for free trial form, requests for information or help services through the Customer Service Box, registrations in newsletters or processing of optional cookies accepted by the user.

Fulfillment of legal obligations for fraud prevention, communication with public authorities and third party claims.




The processing of data for the purposes described above will be kept for the time necessary to fulfill the purpose of its collection, as well as to comply with legal obligations arising from the processing of data. Without prejudice to the conservation is necessary for the formulation, exercise or defense of potential claims and / or whenever permitted by applicable law. For further information, please contact us by e-mail at 




In some cases, only when necessary, TRAMITAPP will provide your data to third parties. However, the data will never be sold to third parties. The external service providers that TRAMITAPP relies on to provide auxilliary services for the processing of your data may have access to your data in accordance with the instructions given by TRAMITAPP and for the sole purpose of properly performing the contractual relationship that exists between TRAMITAPP and its providers. 

TRAMITAPP works with the following providers:

Amazon Web Services

Service: Data Hosting

Location: Ireland – USA



Service: Data Hosting

Location: Germany – USA


TRAMITAPP seeks to ensure the security of personal data when it is sent outside the company and ensures that third party service providers respect confidentiality and have adequate measures in place to protect personal data. These third parties have an obligation to ensure that the information is handled in accordance with data privacy regulations. In order to comply with these safeguards, TRAMITAPP enters into data processor agreements with these providers in accordance with Article 28 of the GDPR.

In some cases, the law may require that personal data be disclosed to public administrations or other parties, only what is strictly necessary for the fulfillment of such legal obligations will be disclosed.





In general, data is stored within the EU. However, in the event that the processing of your data involves an international transfer of data outside the European Economic Area (EEA) TRAMITAPP undertakes to implement the necessary security measures to ensure an adequate level of safeguarding of such transfers by means of data processor contracts and, where appropriate, will ensure that they offer an adequate level of protection, either because they have Binding Corporate Rules (BCR) or because we have signed up to the European Commission’s model clauses. For more information about our service providers, please contact us at 




You can address your communications and exercise your rights by sending a request to the following e-mail address 

Under the GDPR you can request:

Right of information: you can request information about those personal data we have about you.

Right of rectification: you can communicate any change in your personal data.

Right to erasure and to be forgotten: you can request the prior blocking of the deletion of personal data.

Right to limitation of processing: this is to restrict the processing of your personal data.

Right to data portability: in some cases, you may request a copy of the personal data in a structured, commonly used and machine-readable format for transmission to another data controller.

Right to object and automated individual decision-making: you may request that decisions based solely on automated processing, including profiling, that produce legal effects or significantly affect the data subject not be made.

In some cases, the request may be denied if you request the deletion of data necessary for compliance with legal obligations. Also, if you have a complaint about data processing, you can file a complaint with the competent data protection authority.




The user is solely responsible for the truthfulness and accuracy of the data included, exonerating TRAMITAPP from any liability in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user undertakes to provide complete and correct information in the registration or subscription form TRAMITAPP reserves the right to terminate the services contracted with users, in the event that the data provided is false, incomplete, inaccurate or not up to date.

TRAMITAPP is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, so it does not assume any responsibility for hypothetical damages that may arise from the use of such information.

TRAMITAPP reserves the right to update, modify or delete the information contained in its web pages and may even limit or deny access to such information to TRAMITAPP if the claimants are exonerated.




TRAMITAPP has adopted the legally required levels of security for the protection of personal data, and endeavors to install other additional technical means and measures within its reach to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided to TRAMITAPP.

TRAMITAPP is not responsible for any hypothetical damages that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by causes beyond TRAMITAPP’ control, delays or blockages in the use of this electronic system caused by deficiencies or overloading of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damage that may be caused by third parties through illegitimate intromissions beyond the control of TRAMITAPP. However, the user must be aware that security measures on the Internet are not impregnable.

In particular, the website is secured with a TLS certificate with RSA encryption, which means that all information sent to the website is encrypted with an HTTPS protocol.




This privacy policy may be modified. We recommend that you review the privacy policy from time to time.